EXTENDED WARRANTY
Promotion “Get a one year extended warranty when you register your product”
a. Applies only to equipment that has the indication “Get a free one-year warranty when you register your product” on its box.
b. To apply for this promotion, register your product on the “Register your product” button at the top of this page, or by doing click here.
c.The guidelines for proper use of the equipment specified in your original limited warranty must be followed.
d. The guidelines for proper use of the equipment specified in your original limited warranty must be followed.
The extended warranty is intended to extend the life of a product for an additional 1 year. Through the replacement of the only part of your equipment that, like a cell phone, has a degradation linked to time and use, which are the batteries.
It is important to understand that the electronic part of your equipment has much less wear that would allow the useful life of your equipment to exceed 5 years. However, if the backup power source degrades, it means that although the electronics work, the main function of your UPS stops serving. Which is the energy’s storage and backup.
The extended warranty policy aims to:
- Battery replacement**
The replacement of those components that over time cease to serve in a UPS due to their chemical nature, which are the batteries. - Economic benefit
By extending the life of your product by changing only the part that stops working, it prevents you from buying a completely new product.
You will automatically be saving. - Fostering an ecological culture
By allowing us to replace and manage a highly toxic material, we are protecting the planet.
Remember that the handling and reprocessing of batteries must be managed in accordance with international regulations and must never end up in the garbage because it is highly harmful to the environment. - Life extension
You get extended use life (1 year) and fault protection direct from the factory. Not only in the battery via replacement, but also in the rest of the electronics, in which the main reason for its failure is the accumulation of dust particles in its components that can generate voltaic arcs that damage the electronics. In other words, we must carry out a preventive cleaning of all the components so that we can prolong the life of the product. It goes beyond battery replacement. - 24 X 7 Support
Whether via WhatsApp, Chat, email or phone, we are at your service 24 hours a day to generate a service ticket and repair any fault.
We recommend you keep a log of times, in which you can easily identify when it is time to change the batteries and clean the circuits.
Service Details
- Team registration
In order to support you, the first thing to do is register the equipment in Support > Purchase extended warranty. In order to know who you are, where you are, what equipment and on what date you bought it. This, to identify when we have to do battery replacement and preventive service in circuits. - Equipment handlig
If it is an Interactive No break, a piece of equipment is On-Line or especially if the volumetric weight does not allow it and given the larger dimensions, it is difficult to transport and handle, as well as a more complex installation and start-up, the service visit and Replacement is handled on site, that is, at your home.
This will change according to the region, however invariably you will be given a guide to send it and it will be returned to you as part of the service. - Personal advice
If the equipment you are handling is an On-Line UPS that requires certain requirements for connection and startup, an on-site visit will be made. Our technical team will make a report. If you find anomalies that affect the equipment, we will give suggestions so that your integrator or internal team corrects them or, by our engineers as part of our support. Highly suggested so that the policy is really effective, and your equipment does not fail due to an external factor. - Correct equipment handling guide
If the on-site warranty is required on an On-Line equipment, our engineers will be able to train the internal systems personnel, also leaving them with a guide on what to do and what not to do in order to extend the life of your equipment.
Extended Warranty Exclusions
- Seal breaking
If the equipment was violated and opened by non-certified personnel during the guarantee. - Extreme conditions
If the equipment was installed in a place where humidity, heat, excessive dust or any other type of extreme condition exceeds its parameters and is the cause of the problem. - Failed installations and boots
If fatal errors are found that cause the equipment to malfunction and the customer is not willing to modify it. - Misuse
If the customer intends to connect products to the equipment that exceed the load capacity of the equipment, or use it for purposes other than it was what it was designed for.
You will also find this disclaimer in the Policy
The duration of the Smartbitt product warranty may change depending on the country where the product was purchased and the date of purchase. Look in your limited warranty policy included in the product box or on the smartbitt.com website.
To obtain service under Smartbitt’s Limited Warranty, you must be the original purchaser/user of the product and obtain a Return Merchandise Authorization (RMA) Foil from Smartbitt by registering on the website in the Support section > Guarantees > Generate a folio of guarantees.
Products must be returned to Smartbitt or a CAS with transportation charges prepaid by the brand. This service does not operate if the form is not filled out through the registration on the website in the Support section > Guarantees > Generate a folio of guarantees. Covering the mandatory fields such as the one that must be accompanied by a brief description of the problem encountered and proof of the date and place of purchase.
Smartbitt’s limited warranty does not apply to normal wear and tear or damage resulting from accident, misuse, abuse or neglect.
Smartbitt does not grant guarantees other than the limited guarantee stipulated in the policy format that is on the website (commercial support section of each product) or, in the product box, except for the contrary law of the region where it was purchased. All implied warranties, including all warranties of merchantability and fitness for a particular purpose, are hereby disclaimed: and Smartbitt’s warranty expressly excludes all incidental and consequential damages..
Warning
Before use, each user must exercise care in determining whether this device is suitable or safe for its intended use and release Smartbitt from any liability in the event of failure to do so. Since individual applications are subject to great variation. Smartbitt does not guarantee the suitability of these devices for any specific application. Specifications are subject to change without notice.
6-month limited warranty on RFB repaired product
Smartbitt warrants this product, if used in accordance with all applicable instructions, to be free from defects in material and workmanship for 6 months from the date of initial purchase. If the product proves to be defective in material or workmanship within that period, Smartbitt, within its terms and limitations, will repair or replace the product, at its sole discretion.
5-year limited warranty on voltage regulators
Smartbitt warrants proper operation, if used in accordance with all applicable instructions, to be free from defects in material and workmanship for 5 years from the date of initial purchase on invoice. If the product proves to be defective in material or workmanship within that period, Smartbitt, within its terms and limitations, will repair or replace the product, at its sole discretion.
2-year limited warranty for single-phase, two-phase and three-phase UPS, UPS Online in all its electronic modalities
Smartbitt warrants proper operation, if used in accordance with all applicable instructions, to be free from defects in material and workmanship for 2 years from the date of initial purchase on invoice.
If the product proves to be defective in material or workmanship within that period, Smartbitt within the terms and limitations, will repair or replace the product, at its own discretion.
1-year limited warranty on battery modules inside and outside the equipment, replacement batteries, suppressors, surge protectors, and accessories
Smartbitt warrants this product, if used in accordance with all applicable instructions, to be free from defects in material and workmanship for 1 year from the date of initial purchase on invoice.
If the product proves to be defective in material or workmanship within that period, Smartbitt, within its terms and limitations, will repair or replace the product, at its sole discretion.
1-year limited warranty for all of the above
Smartbitt grants and warrants all products, for one additional year if used in accordance with all applicable instructions, to be free from defects in material and workmanship.
If the product shows a defect in material or workmanship within that period, if the customer.
¡Register your product!
If you purchased your product and 30 days have not yet passed after your purchase, you can register it at the following link www.smartbitt.com/register-your-product.
Smartbitt, within the terms and limitations, will repair or replace the product, at its own discretion.
